User Guide
About inquiry
- Global Form Concrete Co., Ltd.
- Address: 2-5-2 Midorigaoka, Meguro-ku, Tokyo 152-0034
- E-MAIL: shop@gfconcrete.com
- Business hours: Weekdays 10:00-19:00
- Closed: Saturdays, Sundays, and holidays
- * It will be smoother if you say "Inquiry about online shop".
About membership registration
Registration is free.
If you register as a member, we will inform you about new products by e-mail magazine.
Product ordering method
- 1. Member login
- If you have already registered as a member, please log in to proceed with your order.
(You can also shop without registering as a member.) - 2. Add the product to the shopping cart
- Please select the type/color, enter the quantity and put it in the shopping cart.
- 3. Check the items in the shopping cart
- 4.Proceed to purchase
- Check the contents of the shopping cart and if the contents and quantity are OK, proceed from the "proceed to purchase" button.
- 5. Enter orderer information and delivery address
- 6. Settlement delivery method selection
- 7.Confirmation of order details
- 8. Completion of order
Flow after ordering
- 1. Order confirmation email by automatic delivery
- 2. Notification of shipment
payment method
- credit card
- Acceptable credit cards are Visa / Master / JCB / American Express.
Delivery/Shipping
- Regarding delivery
- After confirming your order, it will be delivered by Sagawa Express within 3 to 4 business days.
- postage
- ・Courier service: 780 yen nationwide (1,630 yen for delivery to Hokkaido, Okinawa, and remote islands)
- Free shipping for purchases of 8,800 yen or more (Delivery to Hokkaido, Okinawa, and remote islands will be charged even if the price is 8,800 yen or more.)
About returns and exchanges
If you wish to return or exchange an item, please be sure to contact us by email and wait for guidance from us. If the product is returned before contacting us, we may not be able to accept it.
- Defective products and wrong delivery
- Please contact us within 7 days of arrival. (Contact: shop@gfconcrete.com )
In the case of a defective product, please send us a photo of the defective part so that we can respond smoothly.
We will immediately process the return or exchange. - Customer convenience
- As a general rule, we cannot accept returns or exchanges due to customer's convenience, such as a wrong image or wrong order.
others
- About Noshi
- If you would like to use Noshi, please write your name in the remarks column when ordering.
- About receipt
- If you would like a receipt, please fill in the "address/notice" in the remarks column when ordering.
- About your order details
- For personal information protection reasons, we do not enclose a statement of delivery, regardless of whether it is for your home or as a gift. If you wish, please fill out the remarks column at the time of ordering with "details desired" and place an order.