User Guide
Contact Us
- Global Form Concrete Co., Ltd.
- Address: 2-5-2 Midorigaoka, Meguro-ku, Tokyo 152-0034
- MAIL: shop@gfconcrete.com
- Business Hours: Weekdays 10:00 - 19:00
- Closed: Saturdays, Sundays, and public holidays
- ※To ensure a smooth process, please state that your inquiry is "about the online shop."
About Member Registration
Registration is free.
If you register as a member, we will inform you about new products via email newsletters.
How to Order Products
- 1. Member Login
- If you have already registered as a member, please log in to proceed with your order.
(It is also possible to shop without registering as a member) - 2. Add items to cart
- Select the type/color, enter the quantity, and add to your shopping cart.
- 3. Confirm items in your shopping cart
- 4. Proceed to checkout
- Check the contents of your shopping cart. If the items and quantities are correct, click the "Proceed to Checkout" button.
- 5. Enter customer information and shipping address
- 6. Select payment and delivery method
- 7. Confirm order details
- 8. Order complete
After Ordering
- 1. Order confirmation email sent automatically
- 2. Shipping notification
Payment Methods
- Credit Card
- We accept Visa, Mastercard, JCB, and American Express.
Shipping & Delivery Fees
- About Delivery
- After confirming your order, items will be delivered within 3-4 business days via Yamato Transport or Sagawa Express.
- Delivery Fees
- ・Courier service: 780 yen nationwide (1,630 yen for delivery to Hokkaido, Okinawa, and remote islands)
- Free shipping for purchases of 8,800 yen or more (shipping fees will still apply for purchases of 8,800 yen or more to Hokkaido, Okinawa, and remote islands)
Returns and Exchanges
If you wish to return or exchange an item, please contact us by email and await our instructions. We may not be able to accept items returned before we have contacted you.
- In case of defective or incorrect items
- Please contact us within 7 days of arrival (Contact: shop@gfconcrete.com).
If the item is defective, sending a photo of the defective area will help us to process your request more smoothly.
We will arrange for a return or exchange immediately. - Due to customer's convenience
- Returns or exchanges due to customer convenience, such as a difference in image or ordering error, are generally not accepted.
Other
- About Noshi (gift wrapping)
- For products that support Noshi, there will be a selection option on the page for whether you want it or not. Please use that option.
- About Receipts
- If you require a receipt, please include the "Recipient Name / Item Description" in the remarks column when placing your order.
- About Order Details
- For privacy reasons, a delivery note is not included, whether for personal use or as a gift. If you require one, please write "Details requested" in the remarks column when placing your order.