Frequently Asked Questions
Once your order has been confirmed on our online shop, we will send an order confirmation email (automatic reply) and a shipping completion email to the email address registered at the time of your order.
If you have not received an email, please check the following possible reasons:
You can also place an order at our physical stores. Please check here for details.
If separate items are wrapped together, the wrapping may become twisted or the wrapping paper may tear during delivery. Therefore, we generally wrap each item individually.
We do not offer this service. Only existing assortment contents are available.
Delivery typically takes about 3 to 4 business days from the order confirmation date.
However, delivery may be delayed due to inventory status, weather, or traffic conditions.
You cannot specify a time slot when placing an order.
If you wish to specify a time slot, please use the tracking number provided in the shipping completion email to specify the time yourself.
If you are not home, a redelivery notice from the shipping company will be left in your mailbox or similar location. Please contact the shipping company directly to request redelivery.
We apologize for the inconvenience, but please contact us at the email address below. We will check the shipping and delivery status.
shop@gfconcrete.com
Please note that due to weather or traffic conditions, we may not be able to deliver on your desired date and time.
(For orders placed on the online shop, we will notify you of the tracking number by email after shipment.)
Only credit card payments are accepted.
Accepted credit cards are Visa / Master / JCB / American Express.
・ Nationwide flat rate of 780 yen (1,630 yen for delivery to Hokkaido, Okinawa, and remote islands)
・ Free shipping for purchases over 8,800 yen (shipping charges will apply even for purchases over 8,800 yen for delivery to Hokkaido, Okinawa, and remote islands)
If you would like a receipt, please include the "Recipient Name / Item Description" in the remarks column when placing your order.
"Best-before date" is a guideline for when the product maintains its quality and is delicious to eat.
While the quality does not immediately deteriorate after the best-before date, we recommend consuming it within the best-before period.
For products with a "use-by date," the quality may deteriorate or spoil more easily each day after the stated date.
For gift items, it is indicated on the side of the top box or on a sticker affixed to the back of the bottom box.
For individual items, it is indicated on each product.
We do not accept cancellations or changes due to customer convenience. Thank you for your understanding.
Due to the nature of the products, we do not accept returns or exchanges for reasons of customer convenience. Thank you for your understanding.
In the unlikely event of a product defect or incorrect delivery caused by our company, please contact us at the email address below. We will arrange for a return or exchange.
shop@gfconcrete.com
You can also purchase products at our stores.
Please check here for details.
We handle personal information in compliance with laws and other regulations regarding the protection of personal information.
Please refer to our Privacy Policy for details.
For reasons of personal information protection, we do not include a delivery note, whether it is for personal use or a gift.
For products that offer wrapping and noshi (gift tags), please use the option on the page to select your preference.
Yes, we can.
Please enter it on the purchase screen.